Every UAE enterprise IT organisation we work with arrives at the same juncture. Five to nine partially-overlapping observability tools accumulated over successive cloud migrations. Alert volumes measured in thousands per day. Mean-time-to-resolution stretched from minutes to hours because triage requires context stitched by hand across tool boundaries.
The instinct is to consolidate. The instinct is right. But consolidation done badly replaces seven mediocre tools with two mediocre tools — the operational reality unchanged, and now with switching costs. B6 pairs vendor-neutral platform selection with an AIOps overlay that changes what “monitored” and “alerted” actually mean at 3am.
Six streams,
ending in two platforms.
The engagement runs in parallel streams. Selection and architecture front-load in weeks 1–2. Build, tune, and author overlap through weeks 3–8. Transfer runs weeks 9–10.
Platform selection
Vendor-neutral scoring against six criteria — Gartner position, UAE data residency, AIOps maturity, ITSM integration, 3-year TCO, ISV ecosystem. Signed by your operations lead before Phase 2 begins.
Reference architecture
Target-state observability estate at Context, Container, and Component levels. Data flows, HA/DR, cost modelling.
Build & integrate
Deploy the selected observability and AIOps platforms. Wire into existing ITSM, CMDB, identity systems. Configuration-as-code handed over.
AIOps overlay
Client-specific alert correlation, root-cause suggestion, noise suppression. Tuned against 4 weeks of your historical alert data. Not vendor defaults.
Bilingual runbooks
15–25 runbooks in English and Modern Standard Arabic for the highest-frequency scenarios. Version-controlled Markdown. The document the operator actually opens at 3am.
Knowledge transfer & handover
Two-week operator shadow period before formal handover. Structured knowledge-transfer sessions (6–8 typically), escalation matrix, and 30/60/90-day post-handover check-ins.
Ten weeks maximum.
Six minimum. Four phases.
Phase count is fixed. Duration flexes with the estate’s density and platform complexity. Milestones are signed gates — not aspirations.
Selection on evidence,
not on partner economics.
Every engagement runs a six-criteria scorecard in weeks 1–2. Each criterion scored 1–5 with documented evidence. Signed by your operations lead before Phase 2 begins.
From fragmentation
to single signal.
A typical UAE enterprise arrives with 5–9 partially-overlapping tools accumulated over successive cloud migrations. The engagement consolidates to 2 platforms plus documented integration to retained ITSM.
Reference pattern. Some engagements retain a third tool where operational fit justifies it — a specialised OT monitoring platform alongside the primary. What always consolidates is the alert surface. Never the underlying telemetry sources.
A logistics & ports
engagement, measured.
Representative pattern for a GCC operator of this scale — 45-site, 12,000-staff operations environment. Ranges reflect target outcomes NexITC underwrites in scope for this class of engagement. N=1 — illustrative composite, not a specific client.
Eight artifacts,
each with signed acceptance.
Every deliverable has documented acceptance criteria signed at engagement kickoff. Nothing more, nothing less.
Platform Selection Scorecard
Signed scoring document, evidence per criterion, ~20 pages. Includes runner-up assessment.
Reference Architecture
C4 diagrams at Context, Container, Component levels. Data flows, HA/DR, cost modelling.
Integrated Platform Deployment
Production deployment. ITSM/CMDB/identity integration. Configuration-as-code handed over.
AIOps Alert Model
Client-specific correlation rules, RCA suggestion, noise suppression. Tuned against 4 weeks of your data.
Bilingual Runbook Library
15–25 runbooks in English and Modern Standard Arabic for high-frequency scenarios. Version-controlled Markdown.
Migration Path from Legacy
Decommission plan per retired tool: data export, archive strategy, licensing wind-down. Client executes.
Operator Handover Package
Structured knowledge-transfer sessions (6–8 typically), escalation matrix, 30-day post-handover check-in.
Baseline KPI Report
Pre-engagement baseline vs post-engagement steady-state metrics. MTTR, MTTA, alert volume, alert-to-incident ratio, tool license cost. Evidence pack for ROI reporting to your board.
Six outcome metrics,
measured pre and post.
Success is not “the platforms are running.” It is measured against six specific outcomes captured in a baseline KPI report at engagement start and re-measured at steady state.
Honest scoping.
B6 is a fit when specific conditions are met. It is not a fit when other conditions are. We say so before the scope conversation, not after the commercial commitment.
Someone with authority to sunset tools departments have grown attached to.
Signs off scorecard, architecture, runbooks. Typically 30% time commitment.
Required for AIOps tuning. If rolled over aggressively, start date shifts.
If none exists, we build one in Phase 1 — but this extends timeline by 2 weeks.
Retiring old tools affects on-call rotations, dashboards, vendor relationships.
Consolidation isn’t the answer. Look at C1 OpsCommand™ or B4 Data Platform Foundation Sprint™.
Better dashboards won’t fix broken applications. Look at D1 Cloud Modernization Sprint™.
B6 is a build engagement. For advisor-led, start with A2 Ops Scorecard™.
Six weeks is our minimum. We can accelerate Phase 1 into A2 to produce the scorecard within 2 weeks, then B6 begins with Phase 2.
Fixed fee.
Milestone-based.
Total engagement fee agreed in the scope statement. Not time-and-materials. Not day rate. Every engagement is preceded by a scope conversation to ensure fit before commitment.
Five, most asked.
Q_01Does NexITC have vendor partnerships that influence platform selection?
NexITC maintains commercial arrangements with several platform vendors — these are how specialist consultancies build sustainable practices. We do not disclose which arrangements exist publicly, because we do not want them to influence platform choice by anyone reading this page.
The scorecard exists precisely so that selection happens on evidence, not on economics. In practice, we have recommended platforms with which we have no partnership when the scorecard result favoured them.
Q_02Can we bring our own AIOps platform if we've already licensed one?
Q_03Why Arabic-language runbooks specifically?
Q_04What happens if we change direction mid-engagement?
Scope changes are handled through a signed scope amendment. The Practice Lead — AI is authorised to negotiate change orders on NexITC’s behalf. Typical change orders are handled within 5 business days.
If the change is sufficient that continuing does not make sense, NexITC will pause the engagement, deliver everything completed to date, and settle commercially on work completed. This has happened twice in our history; both engagements resumed later.
Q_05Does this engagement support NESA/ADHICS/PDPL compliance?
One name
on the engagement letter.
A named Practice Lead is accountable for delivery, commercial outcomes, and the client relationship throughout the engagement. Not a project manager who disappears after kickoff. Not a partner who nods at the SOW and vanishes.
Practice Lead — AI
Present at every phase gate, every scope decision, every difficult conversation. Available for 30/60/90-day post-handover check-ins as part of the engagement.
Including scope amendments.
Signs off all 8 deliverables.
With executive sponsor.
Authorised to negotiate.
CEO within 24 hours.
30/60/90-day check-ins.
Prior. Peer. Next.
Ops Scorecard™
3-week diagnostic that produces the Platform Selection Scorecard as a standalone deliverable. Sensible if B6 investment needs internal justification first.
Data Platform Foundation Sprint™
Cloud/Edge build focused on data lake and warehouse foundations. Sometimes paired with B6 when observability data itself is the foundation.
OpsCommand™
Managed operations retainer. If B6 delivers the platform, C1 operates it: 24×7 monitoring, incident response, monthly steady-state reviews.
Thirty minutes.
No slide deck.
A structured 30-minute scope conversation with the Practice Lead. You describe the current tool estate, alert volume, and organisational pressure. We describe whether B6 is the right engagement — and if not, what is.