The detection stack is rarely the problem. Most UAE enterprises we meet have already bought the SIEM, deployed the EDR agents, and turned on the rules the vendor shipped. Alerts fire all day. They land in a shared mailbox or a chat channel, get forwarded to whoever is awake, and close when someone stops asking. There is no ticket structure, no closure criterion, and no report the CISO can defend to a board that reads it once a quarter.
The instinct is to buy more detection. The instinct is expensive and it makes the noise worse. What fixes the problem is the workflow between detection and response — routing rules that weigh asset criticality before an analyst is interrupted, playbooks that name decision points and closure criteria, escalation matrices that hold at 03:00, and reporting baselines measured rather than asserted. B10 builds that layer on a fixed scope in 6–10 weeks and rehearses it in a tabletop before handover.
Six streams,
ending in workflows that respond.
Detection audit and workflow design front-load weeks 1–3. Playbooks, ITSM integration, and reporting overlap through weeks 3–9. Handover and the first tabletop close weeks 9–10.
Detection audit
Every rule in the estate reviewed for signal, volume, and duplication. What fires, what nobody reads, and what should exist but doesn't.
Workflow design
Signal-to-ticket routing rules that weigh asset criticality, threat context, and correlation before a human is interrupted.
Playbooks
Playbooks for the top incident classes, each with trigger, steps, evidence artefacts, decision points, and closure criteria.
ITSM integration
Bidirectional integration with your ITSM — ticket structure, evidence attachment, closure workflow. Tickets that carry the investigation, not a link to it.
Reporting baselines & simulation prep
MTTA and MTTR baselines, false positive tracking, and the tabletop scenario prepared against your own estate.
Handover & first tabletop
L1/L2/L3 team training, then the tabletop simulation run with results delivered to the executive sponsor.
Ten weeks maximum.
Six minimum. Four phases.
Phase count is fixed. Duration flexes with detection-rule volume, ITSM integration surface, and the number of incident classes requiring playbooks. Milestones are signed gates — not aspirations.
Workflows scored,
not on automation for its own sake.
Every engagement runs a six-criteria scorecard in weeks 1–2. Each criterion scored 1–5 against evidence from your own estate. Signed by the SOC lead and CISO before Phase 2 begins.
From alerts ignored
to incidents closed.
A typical pre-engagement state has real detection investment and no response structure — alerts firing, forwarded by hand, closed without evidence. The engagement builds the routing and response layers between them.
Reference pattern. Some engagements keep manual playbook execution where incident volume does not justify SOAR licensing. What always changes is that a detection now has a route, an owner, and a closure criterion.
A UAE enterprise,
alerts worked.
Representative pattern for a UAE enterprise of this scale — mature SIEM investment, ignored alerts, no closure workflow. Ranges reflect target outcomes NexITC underwrites in scope for this class of engagement. N=1 — illustrative composite, not a specific client.
Four artifacts,
each with signed acceptance.
Every deliverable has documented acceptance criteria signed at engagement kickoff. Nothing more, nothing less.
Detection-to-Ticket Workflows
Routing rules, enrichment, and ITSM integration — the path a detection takes before an analyst is interrupted.
Playbooks & Escalation Matrices
Top incident classes, each with a structured playbook — trigger, steps, evidence artefacts, decision points, closure criteria — and an escalation matrix that holds overnight.
Reporting Baselines
MTTA and MTTR, false positive rate, and closure trend — measured against your own estate, not asserted.
Tabletop Exercise & Handover Pack
One full tabletop rehearsed pre-handover, plus runbooks the SOC team actually operates from after we leave.
Six outcome metrics,
measured pre and post.
Success is not "the playbooks are written." It is measured against six specific outcomes captured in a baseline report at engagement start and re-measured at post-handover steady state.
Honest scoping.
B10 is a fit when specific conditions are met. It is not a fit when other conditions are. We say so before the scope conversation, not after the commercial commitment.
SIEM, EDR, or equivalent already deployed and firing. B10 works detections; it does not acquire them.
With an API surface for bidirectional integration. Ticketing by email cannot carry an investigation.
Playbooks above the team's current level get simplified, not shipped and abandoned.
Someone who reads the weekly report and acts on it. Reports nobody reads decay within a quarter.
The rehearsal is only useful if the person who receives the results has the authority to act on them.
Different scope — tooling acquisition and deployment first, then B10 to make it operational.
That's C7 SecOpsCommand™ or an MSSP. B10 builds the workflows they operate.
That's B9 Zero-Trust Core Build™ — identity, privileged access, segmentation, logging.
B12 OT/IoT Security Hardening Build™ covers that scope, with edge incident playbooks designed with the plant engineer.
Fixed fee.
Milestone-based.
Total engagement fee agreed in the scope statement. Not time-and-materials. Not day rate. Every engagement is preceded by a scope conversation to ensure fit before commitment.
Five, most asked.
Q_01Is this a SOC service?
No. B10 is a build — the workflows, playbooks, escalation matrices, and reporting baselines that make detections turn into closed incidents.
Ongoing operations are C7 SecOpsCommand™ or your existing SOC or MSSP. We build the discipline; someone operates it every day afterwards.
Q_02What if we already have playbooks?
Q_03How do you handle alert fatigue?
Q_04Do we need SOAR for this?
Q_05What comes next?
One name
on the engagement letter.
A named Practice Lead is accountable for delivery, commercial outcomes, and the client relationship throughout the engagement. Not a project manager who disappears after kickoff. Not a partner who nods at the SOW and vanishes.
Practice Lead — Cybersecurity
Present at every phase gate, every scope decision, every difficult conversation. Available for 30/60/90-day post-handover check-ins as part of the engagement.
Including scope amendments.
Signs off all 4 deliverables.
With executive sponsor.
Authorised to negotiate.
CEO within 24 hours.
30/60/90-day check-ins.
Prior. Peer. Next.
Security Posture Scorecard™
3-week security posture assessment that surfaces whether detection tooling is under-utilised or the response workflow is what's actually broken.
Zero-Trust Core Build™
Peer build for the underlying zero-trust controls B10's detections operate against. Often paired B9 + B10 for a full defensive rebuild.
SecOpsCommand™
Managed security operations. Operates B10's workflows continuously with tabletop cadence, tuning, and reporting to executive sponsor.
Thirty minutes.
No slide deck.
A structured 30-minute scope conversation with the Practice Lead. You describe what your detection stack fires, where those alerts land, and who closes them today. We describe whether B10 is the right engagement — and if not, what is.